CHECK-IN:

• Standard time: After 14:00 on the day of arrival.
• Documents and security: Performed only upon presentation of a valid identity document (ID card or passport) for the purpose of address registration under the Tourism Act. Personal data is processed in accordance with GDPR.
• Early Check-in: Provided upon request and subject to availability. The service is charged additionally at 15€.
• Keys/Cards: Upon check-in, each guest receives a room key/card. In case of loss or damage, a fine is paid according to the hotel’s tariff.

CHECK-OUT:

• Standard time: By 11:00 on the day of departure.
• Late Check-out: Must be requested at Reception at least one day in advance and is subject to availability.
  • Check-out by 14:00: Additional fee of 15€.
  • Check-out by 17:00: Additional fee of 25€.
• For staying in the room after 11:00 without prior agreement, an additional fee is due according to the reception tariff.

• Prepayment terms: To confirm the reservation, a deposit of 20% of the total amount is required via bank transfer or in cash. The reserved stay is to be paid in full on the day of check-in.
• Cancellation 45 or more days before arrival: The deposit (20%) is fully refunded. Bank transfer fees are at the guest’s expense.
• Cancellation 44 to 15 days before arrival: The deposit is not refunded in cash. A voucher for a subsequent stay (credit note) is issued, valid until the end of the current or next summer tourist season.
• Cancellation less than 15 days or No-Show: The deposit (20%) is fully retained by the hotel as a penalty. Vouchers are not issued.
• Early departure: Upon termination of the stay on the guest’s initiative (excluding proven force majeure), the amount paid for the unused nights is retained as compensation.
• Technical errors (Overbooking): In exceptional cases, the hotel is obliged to provide accommodation in an alternative property of the same or higher category in the resort at its own expense.
• Reservation check: Please always check your room type and ensure it corresponds to the number of guests to be accommodated.

• Rest hours: Noise, loud music, and shouting are strictly prohibited from 23:00 to 08:00 and from 14:00 to 16:00.
• Public order: Arrogant behavior by visibly intoxicated persons, as well as chaotic behavior threatening peace or property, is not tolerated.
• Property liability: Guests bear full financial responsibility for shortages or damages to hotel property. The value of the damage is charged in
  triple amount at market prices directly to the room bill. In case of refusal or concealment, the hotel will seek its rights through legal action.
• When leaving the room: The guest is obliged to close the windows, water taps, and turn off all electrical appliances (air conditioning, TV).
• Dress code: Guests in swimwear are not allowed through the restaurant.
• Hazardous substances: Bringing and storing flammable, explosive, or toxic substances in the rooms is strictly prohibited.

Measures in case of violation: In case of gross or systemic violations of the rules or aggression, the Management reserves the right to terminate the stay and remove the violators from the complex without owing a refund of amounts paid.

• Smoking policy: Smoking (including electronic cigarettes, vape, and hookahs) is STRICTLY PROHIBITED in all indoor areas (rooms, corridors, lobby).
• Fine for violation: A fine of 50€ for cleaning and deodorizing the room is imposed for violation, which is added to the room bill.
• Permitted areas: Smoking is only allowed on the open terraces of the rooms and in designated outdoor areas.
• Evacuation: In case of fire or alarm, follow the evacuation plans on the room doors and the staff’s instructions. The use of elevators is strictly prohibited!

• Valuables: The hotel is not responsible for money, documents, jewelry, and valuables that have not been handed over for safekeeping in the individual safe at reception (or in the room, if available) and have not been explicitly declared.
• Forgotten items: The hotel is not responsible for items forgotten or left unattended in the rooms or common areas (restaurant, pool, etc.).
• Vehicles: The hotel is not responsible for damage to vehicles within the complex area. The parking is unguarded unless explicitly stated otherwise.

• Parking: Paid parking costs 10€ per day. Advance booking and payment are required.
• Pets: Accommodation and admission of pets on the territory of the complex is strictly prohibited.
• Outside visitors: Unregistered persons are not allowed to stay in the rooms. Outside persons may wait for guests only in the common areas (lobby, reception, lobby bar).
• Maid services: Rooms are cleaned daily between 09:00 and 16:00.

The hotel is not liable and does not owe compensation if it is unable to provide services or full comfort due to force majeure circumstances.

Force majeure includes: natural disasters (floods, earthquakes, severe storms), fires, urban network accidents (power, water, or internet outages from central suppliers), strikes, military actions, epidemics, pandemics, or restrictive acts by state and municipal authorities.