Please check your room type and ensure that the room you have booked corresponds to the number of guests.
GENERAL RULES FOR A PLEASANT AND SAFE STAY AT THE SHIPKA HOTEL
PARKING
The free parking /450 m from the hotel/ is available to all registered guests of the hotel and is subject to availability.
Paid parking on the hotel grounds costs BGN 20 per day and is reserved and paid for in advance.
ACCOMMODATION
Hotel guests are checked in after 14:00 on the day of arrival.
If you wish to check in earlier, it must be requested at the reception and an additional fee of BGN 30 is payable.
The value of the booked stay is paid in advance on the day of check-in, in Bulgarian leva \BGN\.
LEAVING THE ROOM
Release of the rooms – until 11:00 a.m. on the day of departure.
If you do not leave the room within the specified hours, a fee of 50% of the night’s cost is due.
If you wish to reserve the room or extend your stay, please inform the reception staff.
Please note that in case of late check-out or extended stay, the room may be changed.
STAY
When leaving the room, the key can be left at the reception.
A fee of BGN 20 is payable for a lost key.
It is not allowed to take items from the hotel (towels, blankets, sheets, pillows and other items) and use them on the beach.
You can meet friends and guests in the common areas of the hotel.
All payments for the services used are made in Bulgarian leva (BGN).
FOOD/CATERING*
Breakfast is available in the restaurant from 07:30 to 09:30, lunch – from 12:30 to 14:30, dinner – from 18:00 to 21:00.
*Hotel “Shipka” does not operate on an all-inclusive basis, but on a half-board and full-board basis.
Half board includes breakfast and dinner with water, natural juice, tea or coffee;
full board includes breakfast, lunch, dinner with water, natural juice, tea or coffee.
All alcoholic, carbonated drinks and coffee /Lavatsa/ are paid separately according to the price list announced in the restaurant.
FOOD AND DRINKS
In order to comply with the hygiene requirements, according to the regulations of the Bulgarian Food Safety Agency, the importation and storage of perishable food products in the hotel rooms is not allowed.
Exceptions are allowed for dietary and diabetic products, with the express consent of the manager.
It is not allowed to prepare food in the hotel rooms, as well as the use of household and electric heating appliances.
TOBACCO SMOKING AND ALCOHOLIC BEVERAGES
In accordance with Bulgarian legislation, the hotel observes a no-smoking policy in all internal parts of the complex.
Guests who do not comply with our policy will be fined BGN 200, which will be added to the room bill.
Designated smoking areas are distributed throughout the exterior areas of the hotel.
According to Bulgarian legislation, alcohol is not offered or served to guests under the age of 18.
BEHAVIOR
Guests in swimwear are not allowed through the restaurant.
The hotel does not tolerate:
– unacceptable levels of noise or guest behavior;
– arrogant behavior of persons in a visibly intoxicated state or chaotic behavior that destroys or threatens to destroy the property of the hotel;
– violation of public order.
In case of refusal by the guests to comply with the requirements, the hotel reserves the right to cancel the reservation without being responsible for refunds or compensations.
PETS
Pets are not allowed in the hotel.
CHAMBER SERVICES
Rooms are cleaned daily from 08:00 to 16:00. If there is a Do Not Disturb sign up until 3:00 PM, the room will be cleaned the next day.
If you need anything after 16:00 please ask at reception.
CONSEQUENCES FOR VIOLATION OF HOTEL POLICY
All guests, employees and representatives of tour operators are expected to comply with the general rules for check-in and stay at the hotel.